2N5 Global Enabler Privacy Policy
Last Updated: October, 2024

At 2N5, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our Global Enabler services. By using our services, you agree to the terms of this Privacy Policy.
1. Introduction
2N5 Inc. ("2N5," "we," "us," or "our") is committed to protecting the privacy of our customers, users, and website visitors. This Privacy Policy applies to all information collected through our services, including Cloud PBX, IVR, SIP Trunks, AI integrations, and other communication solutions.
2. Information We Collect
We collect various types of information to provide and improve our services, including:
2.1 Personal Information
Personal information refers to data that can be used to identify you or your business, such as:

• Contact Information: Name, email address, phone number, mailing address.

• Account Information: Username, password, and other credentials needed to access our services.

• Billing Information: Payment details such as credit card numbers, billing address, and transaction history.

• Business Information: Company name, industry, size, and other relevant business details.

2.2 Usage Data
We collect information on how you use our services, including:

• Service Activity: Call records, message logs, IP addresses, device types, and user interactions with our platform.

• Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your website usage and interactions. You can manage your cookie preferences through your browser settings.

2.3 Technical Information
We collect technical data, such as:

• Log Information: IP addresses, browser types, operating systems, and other technical information automatically collected when using our services.

• Device Information: Information about the device used to access our services, such as hardware model and mobile network information.

3. How We Use Your Information
We use your personal and usage information for the following purposes:
3.1 Providing Services

• To enable you to access and use our communication services.

• To manage and maintain your account.

• To process payments and manage billing.

3.2 Improving Our Services

• To analyze usage trends and improve the functionality, performance, and security of our services.

• To personalize your experience and provide you with customized features.

3.3 Communication and Support

• To send you important updates, notifications, or information related to your account or service.

• To provide customer support and respond to your inquiries.

3.4 Compliance and Legal Obligations

• To comply with legal obligations, such as responding to lawful requests or preventing fraud and other illegal activities.

• To enforce our Terms and Conditions and protect the rights of 2N5 and its users.

4. How We Share Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, cloud hosting services, and customer support providers. These service providers are bound by confidentiality agreements and are only permitted to use your information for the purpose of providing services to 2N5.
4.2 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your personal information if required by law or if we believe in good faith that such action is necessary to:

• Comply with a legal obligation, such as a court order or government request.

• Protect and defend the rights, property, or safety of 2N5, our customers, or the public.

5. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information. These measures include encryption, firewalls, access controls, and secure data storage. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal requirements. Once your data is no longer needed, we will securely delete or anonymize it.
7. Your Rights
You have the following rights concerning your personal data:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request correction of inaccurate or incomplete information.

• Deletion: You can request the deletion of your personal information, subject to legal or contractual limitations.

• Objection and Restriction: You can object to or request the restriction of processing under certain circumstances.

• Data Portability: You can request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at privacy@2n5.com. We will respond to your request in accordance with applicable laws.
8. International Data Transfers
As a global company, 2N5 may transfer your personal information to countries outside your region, including the United States and other locations where we or our service providers operate. We will take appropriate measures to ensure your data is protected in accordance with this Privacy Policy and applicable privacy laws, including the use of standard contractual clauses where required.
9. Third-Party Links
Our services may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices of these external platforms. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
2N5 Inc.
Email: 2n5@2n5.ca
Phone: 1 289 2108963
Address: 325 Front St. W Suite 300, Toronto, Ontario M5V 2Y1, CA
By using 2N5’s Global Enabler services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.